FAQs
Q: Can I request a return for my items?
A: We stand behind every piece we create — not just in quality, but in what it represents. Because our products are made/packed with care (and for quality & safety reasons), all sales are final and non-refundable. If your order arrives damaged, defective, or incorrect, please reach out to us within 7 days of delivery. We’ll be happy to review the issue and, if eligible, send a replacement at no extra cost.
Q: Is my personal information secure on your website?
A: 100%. Your trust means everything to us. We use encrypted, secure systems to protect your information, just like we protect the integrity of the stories our apparel carries. Your data is safe here — always.
Q: How can I place an order on your website?
A: Shopping with us is simple and sacred. Here’s how:
1. Browse our collections and choose what speaks to you.
2. Click “Add to Cart” or “Buy Now.”
3. Enter your shipping and payment info.
4. Review your order and complete checkout.
Once confirmed, your item is prepared with care and sent your way — from our hands to your healing.
Q: Do you ship internationally?
A: Yes, we do. No matter where you are in the world, you deserve to wear your strength. We’re honored to ship our healing threads across borders and oceans — restoration knows no limits.
Q: Do I need to create an account to place an order?
A: Nope — you’re welcome to check out as a guest. But creating an account makes future orders faster and helps you track your journey with us — from past purchases to personal offers that match your season.
Q: How can I track the status of my order?
A: As soon as your order ships, you’ll get a tracking number via email. Use it anytime to check where your piece is on its journey home to you.
Q: Can I make changes to my order?
A: We know things shift. If you need to adjust or cancel an order, email us as soon as you can. We’ll do everything we can to accommodate your request — though once it’s processed, changes may not be possible.
Q: Is it possible to exchange my order?
A: Right now, we don’t offer direct exchanges — If your order arrives damaged, defective, or incorrect, please reach out to us within 7 days of delivery. We’ll be happy to review the issue and, if eligible, send a replacement at no extra cost.